Help & frequently asked questions
Everything you need to set up your profile and start sharing it. If your question isn’t answered here, email us and a person will reply.
Getting started
The first few minutes.
How do I get to my profile to edit it?
- Go to www.mydigitalprofile.co.za/vcard/frontend/web/admin
- Enter the email address and password you signed up with
- You land straight on your Edit Profile page
Bookmark that page — it is where you change everything.
I’ve forgotten my password
On the sign-in page, click Forgot your password? and follow the instructions. If you get stuck, email info@stormmedia.co.za and we’ll sort it out.
My card says “not live yet”. What does that mean?
Your profile has been created but not paid for yet, so nobody else can see it. You can set everything up first. When you’re happy, click Pay to activate my card on your Edit Profile page and it goes live immediately.
Do I have to finish everything in one go?
No. Everything saves when you click Save Profile, and you can come back and change it as often as you like.
Your details
What goes on your card, and how to change it.
How do I add my photo or company logo?
On your Edit Profile page, scroll to Profile Photo / Logo, click to choose a file, then click Save Profile. Choose Photo if it’s a picture of you (it fills the circle) or Logo if it’s a company mark (it fits inside without cropping).
Can I add more than one phone number or email address?
Yes. Under Phone Numbers or Email Addresses, click Add and fill in the new row. Give each one a label like Work, Cell or Home so people know which is which. Tick On WhatsApp next to any number that has WhatsApp, and a WhatsApp button appears next to it on your profile.
How do I add my social media links?
Under Social Links, choose the platform from the dropdown and paste the address of your page. Leave a row blank and it simply won’t show.
Can I write a few lines about myself or my business?
Yes — use the Note field. Press Enter to start a new line and it will appear as a new line on your profile.
Do I have to fill in everything?
No. Anything you leave blank simply doesn’t appear. Show only what you want people to have.
I changed my details. Do I need to tell people again?
No, and this is the point of a digital card. Your link and QR code never change, so everyone who already has your card sees your new details automatically — including anyone holding one of your printed cards.
Sharing your card
Getting it in front of people.
How do I share my card?
On your Edit Profile page there is a Share your myCARD box with your personal link and a Copy link button. Paste that link into WhatsApp, an email, a text message, your email signature — anywhere. It opens on any phone or computer.
Does the person I send it to need an app?
No. Your profile is an ordinary web page. It opens in whatever browser they already have, and they can save your details to their phone with one press.
When I share my link on WhatsApp, will it look good?
Yes. A picture of your business card appears with the link, showing your name, company and contact details. You can turn that off under Your business card picture on your Edit Profile page if you’d rather send a plain link.
How do people save my details to their phone?
They tap Save contact on your profile. Your name, numbers, email and website go straight into their contacts — no typing, so no mistakes.
What is a tap (NFC) card and do I need one?
It’s a physical card with a chip inside. Hold it against the back of someone’s phone and your profile opens on their screen. You don’t need one — your link and QR code work on their own — but it makes a strong impression in person. Storm Media makes them in plastic, wood, bamboo and metal: see the range.
Your QR code
One code, endless places to put it.
Where do I find my QR code?
On your Edit Profile page, in the Share your myCARD box. Click Download to save it as a picture, or Open to view it full size. It’s also attached to your welcome email.
Where can I use it?
- In your email signature
- On flyers, brochures and printed business cards
- On shop signage, window decals and banners
- On a desk stand at reception, your counter or a trade stand
- On vehicle branding, name badges and lanyards
- Anywhere else someone might want your details
If I change my details, do I need a new QR code?
No, and this matters if you’ve had it printed. Your QR code always points at your profile, so it keeps working no matter how often you change what’s on it.
How do people scan it?
On almost every modern phone they simply open the camera and point it at the code — a link pops up to tap. No scanning app needed.
Account & billing
What it costs and how it works.
What does it cost?
A myCARD digital profile is R350 for your first year, then R129 a year. That includes your profile, link and QR code, unlimited changes, and your statistics. If you bought a physical NFC card from Storm Media, your profile is included free.
What are the statistics?
They show how many times your card has been tapped, your QR code scanned and your profile shared — by day, week, month and year. You’ll find them at the top of your Edit Profile page.
How do I change my password?
On your Edit Profile page, under Authentication, type a new password and click Save Profile. If we emailed your password to you when you started, please change it and delete that email.
Can I change the email address I log in with?
That one is locked, to keep your account secure. Email info@stormmedia.co.za and we’ll change it for you.
What happens if I don’t renew?
Your profile stops being shared publicly. Nothing is deleted, and you can pick it up again whenever you like.
I paid but my card still says it isn’t live
Give it a few minutes and refresh the page — payments usually confirm quickly. If it hasn’t changed after that, email info@stormmedia.co.za with the name you paid under and we’ll activate it straight away. You will not be charged twice.
Still stuck?
Email us and a real person will help. Please include your name and card number if you have it.
Email info@stormmedia.co.za